TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS PLATFORM. BY ACCESSING OR USING THE RIVAAZ PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE PLATFORM.

I. INTRODUCTION AND NATURE OF PLATFORM

1.1. These Terms and Conditions ("Terms") govern your access to and use of the Rivaaz website, mobile application, and related services (collectively, the "Platform").

1.2. PLATFORM AS INTERMEDIARY ONLY: Rivaaz operates strictly as a digital intermediary platform and technology aggregator under the Information Technology Act, 2000 (and subsequent amendments). The Platform merely facilitates connections between individuals seeking event services ("Customers") and independent service providers ("Professionals").

1.3. NO EMPLOYER-EMPLOYEE RELATIONSHIP: Rivaaz does not employ the Professionals. We do not control, direct, or supervise them. Rivaaz is NOT an event management company, catering service, security firm, or talent agency. We are purely a technology platform providing a digital marketplace.

II. ABSOLUTE WAIVER OF LIABILITY

2.1. PERFORMANCE AND DELIVERY: Rivaaz assumes absolutely NO responsibility or liability for the actual execution, quality, timing, or completion of any services booked through the Platform. Customers acknowledge that they engage Professionals entirely at their own risk.

2.2. NON-APPEARANCE OR CANCELLATION: In the event a Professional fails to appear, arrives late, or cancels a booking, Rivaaz's maximum obligation is limited strictly to a refund of the Platform fee or booking amount as per our Refund Policy. Rivaaz is completely exempt from any consequential, incidental, or secondary damages arising from such non-appearance (e.g., ruined events, emotional distress, secondary costs to hire replacements).

2.3. QUALITY AND SATISFACTION: We do not guarantee the quality, suitability, safety, or ability of any Professional. Any dispute regarding the quality of work is strictly between the Customer and the Professional.

III. COMPLETE INDEMNIFICATION

3.1. INDEMNIFICATION BY USERS: You agree to fully indemnify, defend, and hold harmless Rivaaz, its founders, officers, directors, employees, and agents from and against ANY and ALL claims, liabilities, damages, losses, and expenses (including legal and accounting fees) arising out of or in any way connected with your use of the Platform or your interactions with other users.

3.2. Specific Indemnification Scenarios:

• Physical Injury or Death: Rivaaz is completely shielded from any claims related to personal injury, bodily harm, or death occurring at an event, whether caused by a Professional, Customer, Venue, or third-party guest.
• Property Damage: Rivaaz shall not be held liable for any damage to venues, equipment, or personal property occurring during the provision of services.
• Theft or Misappropriation: We bear no liability for any theft, loss, or misappropriation of items during an event by any party.
• Defamation and Abuse: Rivaaz is indemnified against any claims arising from verbal or physical abuse, harassment, discrimination, or defamation occurring between Customers, Professionals, or guests.
• Food and Beverage Liability: For catering or food-related services, Rivaaz expressly disclaims all liability for food poisoning, allergic reactions, or other health issues.

IV. SHIELDING PROVISIONS BY USER CATEGORY

4.1. Protection from Customer/Client Claims

Customers agree that they will not name Rivaaz as a party in any lawsuit, arbitration, or legal proceeding arising from a dispute with a Professional or Venue. The Customer's sole recourse for service failures or damages lies directly with the engaged Professional or Venue.

4.2. Protection from Professional/Vendor Claims

Professionals acknowledge they are independent contractors. They waive any right to claim employee benefits, minimum wage protections, worker's compensation, or severance from Rivaaz. Professionals hold Rivaaz harmless if a Customer fails to pay the agreed amount directly to the Professional, or if the Professional suffers injury or loss during a gig.

4.3. Protection from Venue/Partner Claims

Venues listed on the Platform or hosting events booked via the Platform agree that Rivaaz is not liable for any structural damage, permit violations, noise complaints, or municipal fines incurred during an event.

4.4. Third-Party Protections

Guests, attendees, or third parties present at an event have no privity of contract with Rivaaz and Rivaaz expressly denies any duty of care toward such third parties.

V. DISPUTE RESOLUTION, ARBITRATION, AND JURISDICTION

5.1. MANDATORY ARBITRATION: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

5.2. ARBITRATOR: The arbitration shall be conducted by a sole arbitrator appointed by Rivaaz.

5.3. EXCLUSIVE JURISDICTION: The seat and venue of arbitration shall be Laxmangarh, Sikar, Rajasthan. Furthermore, for any matters requiring judicial intervention, the courts of Laxmangarh, Rajasthan shall have exclusive jurisdiction, and you explicitly waive any objection to such jurisdiction or venue.

VI. RIVAAZ'S RIGHT TO REMEDIES

6.1. BREACH AND DEFAMATION: Rivaaz explicitly reserves the right to initiate legal proceedings against any user (Customer, Professional, or otherwise) for:

• Breach of these Terms and Conditions.
• Circumventing the Platform to avoid fees (Disintermediation).
• Brand defamation, publishing malicious falsehoods, or unwarranted negative campaigns against Rivaaz on social media or public forums.
• Financial loss caused to the Platform due to fraudulent bookings or malicious cyber activities.

6.2. LIQUIDATED DAMAGES: In the event a user engages in deliberate platform circumvention or brand defamation, they agree to be liable for liquidated damages in an amount not less than INR 1,00,000, without prejudice to Rivaaz's right to claim actual higher damages.

VII. SEVERABILITY AND ENTIRE AGREEMENT

7.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

7.2. These Terms constitute the entire agreement between you and Rivaaz regarding the use of the Platform, superseding any prior agreements or understandings, whether written or oral.

By proceeding to use the Rivaaz platform, you electronically signify your irrevocable consent to these Terms and Conditions.